Mapping CSV or TXT files to the VICIdial database.
Configuring the system to hang up on voicemails so agents only speak to humans. Vicidial Manager Manual Pdf
How calls are distributed (Longest Wait Time, Random, etc.). 5. Real-Time Reports and Analytics Mapping CSV or TXT files to the VICIdial database
Before an agent can take a call, they must be configured in the system. The manual details: Vicidial Manager Manual Pdf
The primary source for the official is VICIdial.org.