Osticket Plugins List [ 2026 ]

Archives tickets before deletion to keep a record of old data. Slack / MS Teams

: Uses keyword matching and AI analysis to automatically detect and close spam tickets.

Automatically closes open tickets after a defined period of inactivity. osticket plugins list

Enhancing osTicket with plugins is a primary way to extend the functionality of this open-source help desk system without modifying its core code. Plugins are typically distributed as .phar files and installed by placing them in the /include/plugins directory of your osTicket installation.

Allows for hierarchical parent-child relationships between tickets. Archives tickets before deletion to keep a record

Newer plugins increasingly focus on integrating AI to assist support agents in daily tasks.

: Integrates with OpenAI to help agents draft accurate ticket replies. Enhancing osTicket with plugins is a primary way

Automatically adds staff as collaborators when mentioned in a thread.