Control Web Filter Is Not Activated Categorization Is Disabled Work: Kerio
The Web Filter requires a specific active license; without it, the module behaves as a trial and will automatically disable after 30 days.
cd /opt/kerio/winroute ./tinydbclient "update SiteFilter set DetectReliability=0" /etc/boxinit.d/60winroute restart Use code with caution.
: Navigate to Configuration > DNS . Check Enable custom DNS forwarding and add a rule for *.zvelo.com to use Cloudflare (1.1.1.1) or OpenDNS (208.67.222.222) instead. 3. Fix Licensing and Activation Issues The Web Filter requires a specific active license;
: A full disk can prevent the license file from saving. Use SSH to check disk space and clear cache files in /var/lib/firebase if necessary. 4. Troubleshooting Miscategorized or Blocked Sites
If you are encountering the error your firewall has likely triggered a safety mechanism that pauses web filtering when it cannot reliably reach the categorization servers. Check Enable custom DNS forwarding and add a rule for *
: In the GFI Accounts Portal , verify your license is not expired.
: Hold the Shift key while navigating to Status > System Health in the admin interface, then click Enable SSH . Use SSH to check disk space and clear
If the filter is activated but still blocking legitimate sites, you can bypass the categorization engine for specific URLs. Using Kerio Control Web Filter
This issue is typically caused by , expired authentication tokens , or network reliability checks failing multiple times in a row. Use the following guide to troubleshoot and implement workarounds. 1. Immediate Workaround: Disable Reliability Detection
Kerio Control is designed to disable the Web Filter if it fails 10 consecutive DNS checks to reach the update servers within one minute. You can force it to ignore these failures and keep the filter active by using the SSH console.
The Web Filter requires a specific active license; without it, the module behaves as a trial and will automatically disable after 30 days.
cd /opt/kerio/winroute ./tinydbclient "update SiteFilter set DetectReliability=0" /etc/boxinit.d/60winroute restart Use code with caution.
: Navigate to Configuration > DNS . Check Enable custom DNS forwarding and add a rule for *.zvelo.com to use Cloudflare (1.1.1.1) or OpenDNS (208.67.222.222) instead. 3. Fix Licensing and Activation Issues
: A full disk can prevent the license file from saving. Use SSH to check disk space and clear cache files in /var/lib/firebase if necessary. 4. Troubleshooting Miscategorized or Blocked Sites
If you are encountering the error your firewall has likely triggered a safety mechanism that pauses web filtering when it cannot reliably reach the categorization servers.
: In the GFI Accounts Portal , verify your license is not expired.
: Hold the Shift key while navigating to Status > System Health in the admin interface, then click Enable SSH .
If the filter is activated but still blocking legitimate sites, you can bypass the categorization engine for specific URLs. Using Kerio Control Web Filter
This issue is typically caused by , expired authentication tokens , or network reliability checks failing multiple times in a row. Use the following guide to troubleshoot and implement workarounds. 1. Immediate Workaround: Disable Reliability Detection
Kerio Control is designed to disable the Web Filter if it fails 10 consecutive DNS checks to reach the update servers within one minute. You can force it to ignore these failures and keep the filter active by using the SSH console.
