Kerio Control Web Filter Is Not Activated Categorization Is Disabled Fixed |top| ❲Cross-Platform BEST❳

The Kerio Control Web Filter is a premium add-on service powered by Cyren (or GFI, depending on your version). It requires a valid, active subscription. Go to Status > License Details .

Are you seeing any specific in the Kerio Control Error Log when you try to enable the filter? The Kerio Control Web Filter is a premium

Toggle the Web Filter "Enable" checkbox to reset the connection. Are you seeing any specific in the Kerio

Check for updates and ensure you are running the most recent build compatible with your license. Summary Checklist Potential Cause Renew SMA or Web Filter subscription. Time Sync Issue Enable NTP and verify the correct Time Zone. DNS Failure Set Kerio to use 8.8.8.8 for system resolution. Server Timeout Summary Checklist Potential Cause Renew SMA or Web

Click Update License Info to force the appliance to check in with the GFI servers. 2. Check DNS Resolution on the Firewall

The Kerio Control appliance must be able to resolve the addresses of the backend categorization servers. If the firewall itself cannot resolve DNS, the Web Filter will fail to activate.

By following these steps, you should see the status change to and your categorization rules will resume functioning immediately.